Certificate III in Business Administration

BSB30415 – Certificate III in Business Administration

Work places are now demanding an increased focus on quality, customer service and world competitive performance. Administrative employees are now expected to be able to work a variety of tasks with well developed administration, customer service and computer skills.

Certificate III in Business Administration – Course Outline (PDF Printable version)

Who should attend :

• Receptionists
• Accounts assistants
• Administrative assistants
• Sales support staff
• Other individuals in administrative or similar roles

Why should you attend:?
• A great opportunity to develop a range of skills required of administrative staff
• Develop computer skills in a variety of packages relevant to workplace requirements.
• Develop knowledge and skills in general administrative tasks including letter writing, accounts and excellent customer service.
• Develop quick, accurate keyboarding skills.

Your Investment?
Your training day is interactive – encouraging group discussion and sharing of experiences. As a student, you receive :
• Participant Workbook
• Facilitator Support and Access
• Nationally Accredited and Recognised Certificate III in Business Administration

Duration: Approximately 12 months (13 units)
Time: According to scheduled sessions
Investment: $3,500 includes all manuals
At Darwin Human Resource & Computer Academy we recognise that all participants have their own work and personal commitments, therefore we have scheduled the course over an twelve month period providing sufficient time to attend to each of the unit assignments.

Content

Develop keyboarding speed and accuracy – BSBITU307 – Core:
Accurate and quick keyboard skills are a requirement in most administrative roles. This unit develops the speed and accuracy skills using touch typing techniques.

Write simple documents – BSBWRT301 – Elective:
This unit describes the performance outcomes, knowledge & skills required to plan, draft, review and prepare final text and produce documents of some complexity.

Design and produce business documents – BSBITU306- Elective:
This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications, in particular MS Word.

Produce spreadsheets – BSBITU304 – Elective:
Learn to use spreadsheet software to develop, navigate and use business spreadsheets.

Develop and use complex spreadsheets – BSBITU402 – Elective:

This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents.

Deliver and monitor a service to customers – BSBCUS301 – Elective:
This unit will identify customer needs and monitor service provided to customers.

Design and produce text documents BSBITU303- Elective:
This unit describes the performance outcomes, skills and knowledge required to design and develop predominately text based documents using advanced features of word processing software (MS Word).

Create electronic presentations – BSBITU302 – Elective:
After completing this unit you will have the skills and knowledge to design and produce electronic presentations for speakers, self access and online access.

Produce desktop published documents – BSBITU309 – Elective:
This unit describes the performance outcomes, skills and knowledge required to design and produce desktop published documents.

Organise schedules – BSBADM307 – Elective:
This unit will assist you to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

Organise personal and work priorities and development – BSBWOR301 – Elective:
This unit builds the skills and knowledge required to manage time effectively, prioritise tasks and deal with the pressures of deadlines and other pressing work situations.

Organise meetings – BSBADM405 – Elective:
This unit will provide the skills and knowledge required to organise meetings including making arrangements, liasing with participants and developing meeting related documentation.

Contribute to health and safety – BSBWHS201 – Core:
There is a huge emphasis on effective Work Health and Safety within workplaces and this unit will provide the skills and knowledge required to participate in workplace occupational health and safety processes to protect workers own health and safety, and that of others.